Refunds and Cancellation Policy

1. Standard Reservations

• Free cancellation is allowed up to 24 hours before the check-in date and time.
• Cancellations made within 24 hours of check-in will incur a charge of one night's room tariff (including applicable taxes).
• No-show guests (who do not cancel and do not arrive) will be charged 100% of the first night's booking amount.
• If cancellation is made within the free cancellation period, any advance payment will be refunded in full.

2. Same-Day Bookings

For reservations made on the same day as the arrival date:

• Bookings are non-refundable and non-cancellable.
• Full payment is required at the time of booking.
• No refund will be issued for cancellations or no-shows.

3. Peak Season & Special Events

During peak periods including festivals, long weekends, major events, and high-demand seasons:

• Free cancellation is allowed up to 72 hours (3 days) before the check-in date.
• Cancellations made within 72 hours of check-in will be charged 50% of the total booking amount or one night's charge, whichever is higher.
• The remaining 50% will be refunded to the original payment method within 7-10 business days.
• Peak season dates will be clearly mentioned on the Website at the time of booking.

4. Group Bookings (5 Rooms or More)

• A 25% non-refundable advance payment is required at the time of booking confirmation.
• The remaining 75% payment must be made at least 48 hours before check-in or at check-in (as per agreement).
• Free cancellation is allowed up to 7 days before the check-in date (advance payment will be refunded minus processing charges).
• Cancellations made within 7 days of check-in will result in forfeiture of the 25% advance payment.
• For partial group cancellations, the advance will be adjusted proportionally.

5. Non-Refundable Rate Plans

Certain promotional, discounted, or special offer bookings are marked as "Non-Refundable":

• These bookings cannot be cancelled or modified under any circumstances.
• Full payment is required at the time of booking.
• No refund will be issued for cancellations, no-shows, or early departures.
• Non-refundable rates will be clearly labeled on the Website during the booking process.

6. Booking Modifications

Changes to existing bookings are subject to the following terms:

• Date changes: Must be requested at least 24 hours before check-in (72 hours during peak season). Subject to room availability and rate differences.
• Room type changes: Can be requested based on availability. Price differences apply.
• Guest name changes: Allowed without charge up to 24 hours before check-in.
• Modification requests must be made through the same channel used for booking (Website, phone, or email).
• Non-refundable bookings cannot be modified.
• A modification fee of ₹500 may apply for group bookings.

7. Early Departure Policy

• Guests who check out earlier than their booked departure date will forfeit payment for the remaining nights.
• No refund will be issued for unused nights unless the early departure is due to hotel-related issues or force majeure circumstances.
• Flexible rate plans (if offered) may allow penalty-free early departure - please check your booking confirmation.
• Early departure must be communicated to the front desk at the time of checkout.

8. No-Show Policy

If a guest does not arrive on the scheduled check-in date without prior cancellation:

• The booking will be marked as "No-Show" after 24 hours from the scheduled check-in time.
• 100% of the first night's charge (or total booking amount for single-night stays) will be forfeited.
• No refund will be issued.
• The remaining nights of a multi-night booking will be automatically cancelled.

9. Refund Processing

Refunds will be processed under the following conditions:

Eligible for Refund:

• Cancellations made within the free cancellation period
• Hotel is unable to provide the booked room due to overbooking, maintenance, or other hotel-related issues
• Duplicate payments or billing errors
• Force majeure situations (at management's discretion - see Section 10)

Not Eligible for Refund:

• No-show bookings
• Early check-out
• Late cancellations outside the permitted cancellation window
• Non-refundable rate bookings
• Same-day bookings

Refund Timeline:

• Approved refunds will be credited to the original payment method within 7-10 business days from the date of cancellation approval.
• Bank processing time may vary and is beyond our control.
• Refund confirmation will be sent via email.
• Payment gateway charges (if any) are non-refundable.

Refund Amount Calculation:

• All refund amounts are calculated inclusive of applicable taxes (GST).
• If the booking was made in foreign currency, refunds will be processed in the same currency at the exchange rate prevailing at the time of refund.
• Any bank charges or currency conversion fees are the responsibility of the guest.

10. Force Majeure & Special Circumstances

In the event of extraordinary circumstances beyond reasonable control, the following terms apply:

Hotel-Initiated Cancellations:

• If the hotel must cancel your reservation due to natural disasters, government orders, public health emergencies, civil unrest, or other force majeure events, a full refund will be issued within 7 business days.
• Alternatively, we will offer rebooking at no additional charge (subject to availability).

Guest-Initiated Cancellations Due to Emergencies:

For cancellations due to medical emergencies, natural disasters affecting travel, or government travel restrictions:

• Supporting documentation must be provided (medical certificate, travel advisory, etc.).
• Management will review each case individually and may offer a full or partial refund, or booking credit for future use.
• Such requests must be made within 48 hours of the circumstances arising.

Weather-Related Disruptions:

• If severe weather conditions (as declared by meteorological authorities) prevent travel to Jamshedpur, guests may request rebooking without penalty.
• Proof of flight/train cancellation or travel advisory must be provided.
• Standard cancellation charges apply if rebooking is not desired.

11. How to Cancel or Modify Your Booking

Cancellation Methods:

• Through Website: Log in to your account and use the "Manage Booking" feature
• By Phone: Call +91 8235381880 (Available 24/7)
• By Email: Send cancellation request to sharad@kalimatidigital.com with your booking reference number

Required Information:

• Booking reference number / confirmation number
• Guest name as per booking
• Check-in and check-out dates
• Reason for cancellation (optional)

Cancellation Confirmation:

• You will receive a cancellation confirmation email within 2 hours of your request.
• This email will include your cancellation reference number and details of any applicable charges or refunds.
• Please retain this confirmation for your records.
• If you do not receive confirmation within 24 hours, please contact us immediately.

12. Payment Terms

Standard Bookings:

• Payment can be made at the time of booking or at check-in, depending on the rate plan selected.
• Certain rates may require advance payment for confirmation.

Advance Payment Requirements:

• Peak season bookings: 50% advance payment may be required
• Group bookings: 25% advance payment mandatory
• Non-refundable rates: 100% payment at booking
• Same-day bookings: 100% payment at booking

Accepted Payment Methods:

• Credit/Debit Cards (Visa, Mastercard, RuPay)
• Net Banking
• UPI
• Digital Wallets
• Cash (at check-in only)

13. Important Notes